FREQUENTLY ASKED QUESTIONS

  • General
  • Waiver Capture
  • Everyday Management
  • Security & Privacy

General

Is my credit card information safe with WaiverForever?

Yes. Your credit card is handled by Stripe, Inc.. Stripe also handles credit card for major businesses such as Fast Company, MOMA etc.

Do I have to sign a long term contract?

No. No long term contract is required for WaiverForever. You can sign up, cancel or resume at any time.

For how long are my waivers stored?

Your waiver are stored forever in your online account.

What is your customer service email address?

Instead of email, we use a live chat tool to provide customer support. The chat button is available in both our web console and our mobile apps.

Waiver Capture

What mobile platforms are supported by WaiverForever?

WaiverForever client application runs on devices that supports iOS 8+, Android 4.0.2+ and Amazon Fire.

Are there any hardware requirements to use driver's license scanning feature?

A mobile device with a auto-focusing camera is required. For iOS devices, iPhone 4 and later is required, or iPad 3 and later. For Android devices, please check with the manufacturer for an auto-focusing camera module.

Can the client application work without internet?

Yes. The signed waivers are stored locally first on the devices before uploaded to your online account when an internet connection is available.

Everyday Management

What platforms are the supported by the control console?

The control console runs on all major browsers, including Microsoft IE9+, Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari

When are PDF archives generated?

PDF archives are generated on the 4th of the following month. The archive can be found on the Archives page once available.

How can I find a waiver that's signed a while back?

You can search by customer's name, email or phone number and apply date range filters to find the waiver signed.

Security & Privacy

Is WaiverForever Secure?

All data to and from WaiverForever is encrypted with SSL technology and the backend storage is encrypted with AES 256 encryption.

Will WaiverForever use my client's data?

No, we will never use your client's data. That's why we charge a small fee for our service so we don't need to make profit by selling your clients' information.